The Client is one of the TOP-5 Banks in Eastern Europe. The Bank works with all categories of clients – large, medium and small businesses, individual entrepreneurs, self-employed and individuals. The existing system didn’t fully cover all the Client’s goals - it couldn’t be used for loan automation and couldn’t be integrated with the key automated bank systems. To create a Loan Workflow Automation solution, our experts chose Pega Platform 7.3.1., which allowed the Bank to increase the productivity of the customer support team and point of sales, reduce time-to-market and document storage cost, as well as reduce Loan Processing Time for legal entities.