Going Papeprless. Unified Document Management System
The client is the largest private bank in Eastern Europe. For 30 years, it has been holding leading positions in all segments of the banking business.
The client base is more than 1 million corporate clients and 22 million individuals. It develops according to the phygital model, combining digital innovations with an efficient network of physical stores.
Lots of paper work with clients, leading to high costs for scanning and archiving
Lack of transparency, measurement of actual metrics of business processes, tools for monitoring performance
Tha Client needed to develop a system that would fully automate the process of collecting and recording paper and electronic documents for key business processes.